The path that led here.
Twenty years of bridging the gap between executive vision and technology reality. It started at Bank of America — process optimization, Six Sigma, learning how large organizations actually move. Not how they say they move. How they actually change.
Then JLL — scaling that philosophy across the Americas' largest commercial real estate accounts. Leading technology teams through transitions that weren't optional. Building trust with people who had every reason to be skeptical of the next big initiative.
Now the work is AI. Not the theoretical kind — the applied kind. Building tools, testing approaches, understanding what these systems can actually do in practice. The article above comes from my experience, not speculation.
There's notes of Jazz in all of this. Years of playing taught me something that Six Sigma couldn't: you can't force a system to respond the way you want. You listen, you collaborate with others, you respond to what's actually happening. That's not a metaphor. That's the method.